Call 716-884-3000 for information or to schedule an appointment.

Patient Navigators

Getting cancer care can be an overwhelming and confusing process, but it doesn't have to be. From your first appointment to your last, we want to make your experience with us as simple as possible. Our Patient Navigators provide personalized care and specialize in guiding patients through every stage of cancer care. So whether you need help scheduling an appointment, understanding treatment options or managing paperwork, we're here to guide you and provide you with the support you need.

Patient Navigation

Watch the video to learn how patients like cancer survivor Allison Barker are supported by our patient navigators.

Patient navigation in cancer care refers to specialized assistance for the community, patients, families, and caregivers in overcoming barriers to receiving care, and facilitating timely access to clinical services and resources. Navigation processes encompass pre-diagnosis through all phases of the cancer experience. The navigation services implemented will depend upon the particular type, severity, and/or complexity of the identified barriers. 
(Source: Commission on Cancer)

Our navigation team is available to you, your family and/or caregivers at any time during your diagnosis, treatment and recovery. We work closely with your physician and the rest of your care team and will help you coordinate and access support services in the following ways:

  • Help you, your family and/or caregiver cope with the emotional issues of your illness through individual or group support for you and your family
  • Plan and coordinate your care by working with your doctors and their staff 
  • Provide education about your illness and treatments you may receive
  • Determine with your physician if you might qualify for new treatments being tested
  • Assist you in identifying other community-based programs that may offer additional support
  • Coordinate individual nutritional counseling and group classes to answer nutrition questions 
  • Arrange rehabilitation programs for managing fatigue, lymphedema, pain and other complications associated with cancer
  • Link you to resources that provide information on transportation needs and financial concerns

Nurse Navigators work with the following additional individuals as needed.

What is a Care Coordinator?

Under the direction of a Cancer Nurse Navigator or designated professional, a Care Coordinator assists the navigation program by coordinating care for cancer patients, their families and/or caregivers and by eliminating or navigating barriers that may impede care. This includes and is not limited to assisting with timely referrals to the cancer multidisciplinary team and providing support throughout the cancer continuum (diagnosis through end of treatment). 

What is a Social Worker? 

A Social Worker assists the patient and family members with information on internal and external resources, and addressing financial, practical, and emotional concerns during the cancer journey. 

How can a Social Worker help?

  • Counseling for patient and/or family
  • Review support groups
  • Assess physical or emotional needs
  • Review community resources
  • Discuss insurance or financial questions
  • Assist with transportation resources     

What is a Registered Dietitian? 

A Registered Dietitian is an expert in dietetics; that is, human nutrition and the regulation of diet. A dietitian advises people on what to eat to lead a healthy lifestyle or to achieve a specific health-related goal.

How can a Registered Dietitian help? 

  • Provide group and individual nutrition counseling
  • Provide community and national resources     

What is a Genetic Counselor?

A genetic counselor will educate, test, and counsel you and your family if you have a history of cancer. 

How can a Genetic Counselor help? 

  • Provide the patient and family with a genetic risk assessment
  • Provide genetic testing and counseling
  • Discuss strategies for risk reduction for the patient and family     

What is a Financial Navigator?

  • Completion of charitable application
  • Medication applications 
  • Evaluate patient for Medicaid/Medicare eligibility
  • Assist with Community resources
  • Assess patient for Special Needs fund
  • Assist with application for Health Care Center
  • Coordinate Community Assistance Program
  • Insurance benefit verification and authorization     

Your Navigation team is committed to supporting you, your family and/or caregiver as you deal with your cancer. Our program focuses on you and your needs. We are just a phone call away. For more information about how we can help, please call us at 716-884-3000.